1- Purpose and acceptance of the general conditions

The Oral B Plus Belgium website (hereinafter referred to as the “Website”) is an electronic commerce website accessible via the Internet at www.OralBPlus.com. It is open to any user of this network (hereinafter referred to as “User”).

It’s edited by:

LR Physics R&D Prototyping (hereinafter referred to as the Oral B Plus site)
Private Limited Liability Company | Share capital: 4000 € | BCB Belgium
Registered office: 11 rue de Corthys, 4280 HANNUT, Belgium
Email: Contact form

VAT number: BE0542.542.972
Publishing Director: LR Physics, in its capacity as Managing Director represented by Mrs Leila Rebbouh, PhD.

It’s hosted by:

GODADDY LLC
Email: Contact form

The Site allows Oral B Plus to offer for sale, domestic products to Internet users browsing the Site (hereinafter referred to as “Users”). For the purposes hereof, it is agreed that the User and Oral B Plus shall be collectively referred to as the “Parties” and individually referred to as the “Party”, and that the User who has validated an order shall then be referred to as the “Buyer”. The rights and obligations of the User necessarily apply to the Buyer.

Any order of Product offered on the Site implies the consultation and express acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the User.

It is specified that the User may save or print these terms and conditions of sale, provided that they are not modified.

Oral B Plus reserves the right to modify these General and Specific Conditions of Sale at any time, without prior notice, it being understood that such modifications will not be applicable to reservations and orders previously accepted and confirmed by the Buyer.

These terms and conditions apply to the exclusion of all other documents.

2- Products marketed on www.OralBPlus.com

All product offers offered on the Site are limited to Belgium. No shipment will be allowed outside Belgium to any foreign address.

The Buyer may, before placing an order, acknowledge, on the Oral B Plus Belgium Site, of the essential characteristics of the product (s) he wishes to order.

Buying offers including promotional offers are valid as long as they are advertised on the Site.

3- Price of products marketed by OralBPlus.com

The prices listed on this Site are indicated in Euros, inclusive of all taxes and are subject to change during the year, it being understood that the products ordered are invoiced at the prices in force at the time of registration of the order.

They do not include shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order. Shipping costs will be indicated before the order is recorded by the Buyer.

Prices include value added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically passed on to the price of the products sold by Oral B Plus within its Site.

4- Orders

Any order implies adherence without restriction or reservation to these general conditions of sale.

The Buyer agrees that Oral B Plus’s order registration systems are proof of the nature of the agreement and its date.

The amount of each order is limited to 500 Euros per order. In addition, the same product reference cannot be ordered for a quantity exceeding 3 items per order.

When the order is confirmed by clicking on the button “Finish the order”, the Buyer declares to accept this one as well as the present general conditions of sale. The order form can be printed.

Upon registration of the order, a detailed acknowledgement of receipt of the order will be sent to the Buyer, at the email address he has indicated.

This acknowledgement of receipt will specify the exact amount invoiced and the delivery terms of the order.

This acknowledgement of receipt constitutes acceptance of the order and will validate the transaction subject to payment of the order.

In case of unavailability of one or more products after placing the order, you will be notified by e-mail. The amount of your order will be recalculated and you will be debited with the new amount, less any missing products. If your order is completely unavailable you will be notified by email and you will not be charged.

You can also cancel an order placed on the site by contacting Customer Service at 04 268 13 56 (Belgium). If Customer Service informs you that the order has already been processed, you will not be able to cancel it: you will have to refuse the parcel when you receive your order.

Oral B Plus however reserves the right to suspend or cancel any order from a Buyer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason in particular due to the abnormal nature of the order.

5- Payments

All orders are payable in Euros.

To pay for his order, the Buyer has the following payment method: credit card.

The bank cards accepted on the site are as follows: Bancontact, Maestro, Belfius, CBC, ING, Visa, Master Card and American Express.

Payments via PayPal and Apple Pay are also accepted.

The Buyer warrants to Oral B Plus that it has the necessary authorizations, if any, to use the payment method it has chosen when registering the order form.

Oral B Plus reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Buyer or in the event of a payment incident.

Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts after ten days following the invoice date.

As part of the fight against fraud on the Internet, information relating to your order can be transmitted to any competent authority for verification.

In order to ensure the security of payment by credit card, the Buyer must transmit to HiPay Payment Services the visual cryptogram (CVV) of his credit card.

LR Physics takes care of payments, reimbursements and rejects of debits. Its head office is located at 11 rue de Corthys, 11,4280 HANNUT, Belgium.

Payment security on the site is also ensured by LR Physics via specialized payment providers (HiPay Wallet and Paypal).

6- Delivery of orders

The products will be delivered to the address indicated by the Buyer on the order form, according to the delivery method chosen among the modes described in the Shipping / Delivery page.

Delivery will take place within an average of 2 to 7 days from the date of receipt of the purchase order, depending on the delivery method chosen and a maximum of 30 days from the date of receipt of the purchase order.

7- Legal Warranty

The Buyer benefits from the provisions of the legal guarantee of conformity in application of articles L. 211-4 et seq. of the Consumer Code and the legal guarantee of latent defects in accordance with articles 1641 et seq. of the Consumer Code.

In case of lack of conformity of the product, in particular due to an anomaly or an error on the delivered references, the Buyer can choose to return the product to Oral B Plus and obtain a refund.

The return costs will be refunded by Oral B Plus at the request of the Buyer.

For any claim, the Buyer may contact Oral B Plus at the following address: oralbplus@lr-physics.com.

8- Instructions for returning products

Except for the refills, the products may be returned by the Buyer under the following conditions and instructions:
* We accept the return of any item purchased on the site if it is returned within 14 days from the date of receipt of its order by the Buyer.
* We invite the buyer to include with his shipment the Return Form attached to his order or available here, in order to facilitate the processing of the said return.
* Refund applies to all sums paid at the time of purchase, including shipping costs. It should be specified that under Article L. 121-21-4 of the Consumer Code, only standard delivery charges will be charged (the amounts corresponding to express or special shipments will not be charged).
* The shipping costs of the return parcel remain the responsibility of the Buyer. In the event of a technical anomaly or an error on the delivered references the return costs will be refunded to you.
* The product must be intact, in its original state, in its packaging, with its accessories and instructions. It must not have been used.
* If a box or set has to be returned, it is imperative to send the entire box or set.
* In special cases of altered texture or perfume or intolerance, we invite you to contact us beforehand by phone at 01 46 41 94 75 or by email at oralbplus@lr-physics.com. A specific return procedure will then be communicated to you.

Regardless of the reason for returning the products to Oral B Plus, Buyer is advised to follow the following instructions in order to facilitate the processing of said return:
1. Use the original unopened product packaging to return the product.
2 Fill in and attach the Return Voucher to be detached from the Delivery Voucher.
3. Send the package to the following address:

LR Physics / Oral B Plus
Corthys Street,
4280, HANNUT
Belgium

9 – Property

Oral B Plus retains full and complete ownership of the products sold until the full payment of the price, in principal, fees and taxes included.

10- Responsability

Oral B Plus cannot be held responsible for the non-performance of the contract in case of shortage of stock, except in case of promotion by the price not intended to sell stocks, or in case of unavailability of the product due to a case of force majeure.
Oral B Plus declines all responsibility:

for any interruption of the site;
for any bugs;
for any damage resulting from fraudulent intrusion by a third party which has led to a modification of the information made available on the site; and
and more generally, any direct or indirect damage, whatever the cause, origin, nature or consequences thereof, including but not limited to loss of profits, customers, data or any other loss of intangible property that may occur as a result of anyone’s access to the Site or the impossibility of accessing it or the credit given to any information coming directly or indirectly from the Site.

11- Intellectual Property

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, trademarks, designs, models, photographs, texts, illustrations, logos, animated and non-animated sequences, sound or not, graphics etc. found on this Site and their compilation are the exclusive property of Oral B Plus, which grants no license or other right other than that of consulting the Site. Reproduction or use of all or part of these elements is only permitted for personal and private information purposes, any reproduction or use of copies made for other purposes is expressly prohibited. Neither the Site (in whole or in part), nor its content, nor the trademarks may be used, reproduced, duplicated, copied, copied, sold, resold, made accessible, modified or otherwise exploited, in whole or in part, for any purpose whatsoever without the prior written permission of Oral B Plus. Any other use constitutes forgery.

12- Computers and Freedom

The information collected is intended for Oral B Plus, the companies of the Oral B Plus group and its service providers in order to process the Customer’s order and to send, unless otherwise requested by the Customer, information on Oral B Plus’s products and services, to carry out customer relationship management (CRM) operations and/or to manage the Customer’s membership in the loyalty programme. The Customer has the right to access, rectify, oppose and delete data concerning him/her at Oral B Plus by contacting the Customer Service.

To learn more about Oral B Plus’s privacy policy, the Customer is referred to the Privacy Policy.The information collected is intended for Oral B Plus, the companies of the Oral B Plus group and its service providers in order to process the Customer’s order and to send, unless otherwise requested by the Customer, information on Oral B Plus’s products and services, to carry out customer relationship management (CRM) operations and/or to manage the Customer’s membership in the loyalty programme. The Customer has the right to access, rectify, oppose and delete data concerning him/her at Oral B Plus by contacting the Customer Service.

To learn more about Oral B Plus’s privacy policy, the Customer is referred to the Privacy Policy.

13- Applied law

Sales of Oral B Plus products are subject to Belgian law.

14- Mediation

The Buyer is informed of the possibility of resorting to consumer mediation for disputes that may arise over the sale of Oral B Plus products.
Referral to the mediator is only possible if the Buyer has already contacted Customer Service and has not received a reply or satisfaction to his complaint.

The European Commission is proposing a one-stop shop for consumers and professionals wishing to resolve disputes arising from online transactions through out-of-court means. This service is available at http://ec.europa.eu/odr.

If you have any questions regarding the resolution of any dispute, please contact our Customer Service Department or oralbplus@lr-physics.com.